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Terms & Conditions

Welcome to KEDEL Jewelry Co., Ltd. (“KEDEL”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and services available through www.thekedel.com.

By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using our website.

1. Company Information

KEDEL Jewelry Co., Ltd.

Website: www.thekedel.com

Email: contact@thekedel.com

2. Eligibility

By using our website, you represent that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate and complete.

3. Products

We strive to ensure that product descriptions, specifications, images, and pricing are accurate.

However:

  • Product images may vary slightly due to screen settings and lighting conditions.
  • Handmade jewelry may have minor variations that make each piece unique.
  • We reserve the right to modify product specifications without prior notice.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

We reserve the right to:

  • Correct pricing errors.
  • Cancel orders affected by pricing inaccuracies.
  • Refuse transactions suspected of fraud or unauthorized activity.

Payments must be completed through our approved payment methods before an order is processed.

5. Orders and Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Reject any order.
  • Limit quantities purchased.
  • Cancel orders due to stock unavailability.
  • Cancel orders suspected of fraudulent activity.

An order is considered accepted only after payment has been successfully verified and a confirmation has been issued.

6. Shipping and Delivery

We will make reasonable efforts to deliver products within the estimated delivery timeframe.

However, delivery dates are estimates only and may be affected by:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Other circumstances beyond our control

KEDEL shall not be liable for delays caused by third-party carriers.

Customers are responsible for providing accurate shipping information.

7. International Orders

Customers purchasing from outside Thailand may be subject to:

  • Import duties
  • Customs fees
  • Taxes
  • Other governmental charges

These charges are the responsibility of the customer unless otherwise stated.

8. Returns and Exchanges

Please refer to our Return & Exchange Policy for detailed information.

Generally:

  • Returned items must be unused and in original condition.
  • Customized, engraved, personalized, made-to-order, or final-sale items may not be eligible for return.
  • Return requests must be submitted within the period specified in our Return Policy.

We reserve the right to refuse returns that do not meet our requirements.

9. Warranty

Where applicable, KEDEL may provide limited warranty coverage for manufacturing defects.

The warranty does not cover:

  • Normal wear and tear
  • Improper use
  • Accidental damage
  • Unauthorized repairs or modifications
  • Loss or theft

Warranty decisions are made at our sole discretion after inspection.

10. Jewelry Care

Customers are responsible for following recommended jewelry care guidelines.

Exposure to chemicals, perfumes, cosmetics, moisture, excessive heat, or physical impact may affect the appearance and durability of jewelry.

Improper care may void any applicable warranty.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product designs
  • Images
  • Text
  • Graphics
  • Videos
  • Website design

is owned by or licensed to KEDEL Jewelry Co., Ltd. and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to systems or accounts.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Engage in fraudulent activities.

Violation of these Terms may result in termination of access and legal action.

13. Account Security

If you create an account, you are responsible for:

  • Maintaining confidentiality of login credentials.
  • Restricting access to your account.
  • Notifying us immediately of any unauthorized use.

You are responsible for all activities occurring under your account.

14. Limitation of Liability

To the fullest extent permitted by law, KEDEL Jewelry Co., Ltd. shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

15. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We make no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Accuracy or completeness of content

Use of the website is at your own risk.

16. Privacy

Your use of the website is also governed by our Privacy Policy and Personal Data Protection Policy.

By using our website, you consent to the collection and processing of personal data as described in those policies.

17. Force Majeure

KEDEL shall not be liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Pandemic events
  • Labor disputes
  • Internet outages
  • Transportation disruptions

18. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Thailand.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Thailand.

19. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be posted on our website and become effective immediately upon publication.

Continued use of the website following changes constitutes acceptance of the revised Terms.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

KEDEL Jewelry Co., Ltd.

Email: contact@thekedel.com

Website: www.thekedel.com